Shipping policy

Last updated: July 27, 2026

Thank you for shopping with Mateo Varoso. This Shipping Policy explains where we currently ship, how orders are processed, estimated delivery times, tracking, and what to do if a delivery issue occurs.

Shipping Destinations

Mateo Varoso currently ships to eligible residential and commercial addresses within the 48 contiguous United States.

At this time, we do not ship to:

  • Alaska;

  • Hawaii;

  • Puerto Rico or other U.S. territories;

  • P.O. Boxes;

  • APO, FPO, or DPO military addresses;

  • International destinations.

Available shipping destinations are determined by the shipping options displayed during checkout. If checkout does not accept an address, we are unable to ship to that destination at this time.

We may expand our shipping area in the future.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays and other days on which carriers or fulfillment facilities are closed.

Orders placed on weekends or holidays will normally begin processing on the following business day.

Processing may occasionally take longer because of:

  • High order volumes;

  • Product availability;

  • Payment or fraud-prevention reviews;

  • Incomplete or inaccurate order information;

  • Supplier or fulfillment-center delays;

  • Severe weather, holidays, or other circumstances outside our reasonable control.

We may contact you if additional information is required to process your order.

Estimated Delivery Time

After processing and dispatch, standard delivery within the contiguous United States generally takes 3–7 business days.

The total estimated time from placing an order to delivery is therefore approximately 4–10 business days.

These delivery periods are estimates, not guaranteed delivery dates. Actual delivery time may vary depending on the product, fulfillment location, shipping destination, carrier performance, weather, seasonal demand, and other circumstances outside our reasonable control.

Any delivery estimate displayed on a product page, at checkout, or in an order notification should be treated as an estimate unless expressly stated otherwise.

Shipping Costs

Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the products ordered, package size, order value, fulfillment location, and delivery destination.

We will not add undisclosed shipping charges after an order has been placed.

Multiple Packages

Products may be stored and fulfilled from different U.S. warehouses or fulfillment partners.

If your order contains multiple products, it may be divided into separate packages. Packages may be dispatched at different times and may arrive on different days.

Where available, separate tracking information will be provided for each package.

You will not be charged additional shipping fees solely because we divide an order into multiple packages unless the applicable charges were clearly disclosed before purchase.

Order Tracking

When tracking information becomes available, we will send it to the email address provided with your order.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to begin displaying carrier updates.

Tracking updates are provided by the shipping carrier. Mateo Varoso does not control how frequently the carrier updates its tracking system.

If tracking has not updated for several business days or the estimated delivery period has passed, contact us at hello@mateovaroso.com with your order number.

Shipping Address

You are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

  • Recipient name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State;

  • ZIP code;

  • Email address;

  • Telephone number.

If you notice an error after placing your order, contact us immediately at hello@mateovaroso.com.

We will make reasonable efforts to update the address, but changes are not guaranteed once an order has entered processing or has been submitted to a fulfillment partner.

We cannot redirect a package after it has been dispatched unless the carrier independently permits the change.

If an order is returned because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the package, the customer may be responsible for actual reshipping or return costs where permitted by applicable law.

Delivery Delays

Delivery estimates may be affected by circumstances outside our reasonable control, including:

  • Carrier delays;

  • Severe weather or natural events;

  • Transportation disruptions;

  • Public holidays;

  • High seasonal shipping volumes;

  • Local delivery restrictions;

  • Incorrect or incomplete addresses;

  • Supplier or warehouse disruptions;

  • Security inspections;

  • Other unexpected events.

A carrier delay does not automatically mean that the package has been lost.

If your order has not arrived within 5 business days after the latest estimated delivery date, contact us at hello@mateovaroso.com so that we can review the shipment.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

  1. Confirm that the shipping address on your order is correct;

  2. Check around the delivery location, including entrances, porches, garages, parcel lockers, and other secure areas;

  3. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package;

  4. Allow up to 24 hours, as some carriers may record delivery shortly before the package is physically delivered;

  5. Contact the shipping carrier using the tracking number.

If the package is still missing, contact us promptly at hello@mateovaroso.com with your order number and tracking number.

We will review the available tracking information and, where appropriate, assist with a carrier inquiry. The available resolution will depend on the carrier’s findings and the circumstances of the delivery.

Lost Packages

A shipment may be treated as lost only after the applicable carrier confirms the loss or after a reasonable investigation has been completed.

If a package is confirmed as lost before delivery, we may offer a replacement or refund, depending on product availability and the circumstances of the claim.

We may request additional information or documentation to investigate a missing-package claim.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us at hello@mateovaroso.com within 7 days of delivery.

Include:

  • Your order number;

  • A description of the issue;

  • Clear photographs or video of the item;

  • Photographs of the packaging;

  • A photograph of the shipping label, where applicable.

Do not discard the item or its packaging until we have reviewed your claim.

Claims involving damaged, defective, incomplete, or incorrect products are handled in accordance with our Return & Refund Policy.

Order Cancellations

You may submit a cancellation request within 1 hour after placing your order by contacting hello@mateovaroso.com or through your customer account, where available.

We will make reasonable efforts to accommodate the request. However, cancellation is not guaranteed once an order has entered processing or has been submitted to a supplier, warehouse, or fulfillment partner.

A cancellation request is effective only after we confirm that the order has been cancelled.

If an order can no longer be cancelled, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes to our shipping destinations, fulfillment partners, carrier services, delivery estimates, or business practices.

The current version will be published on this page with an updated “Last updated” date.

Changes will apply to orders placed after the revised policy becomes effective unless otherwise required by applicable law.

Contact Us

For questions about shipping or delivery, contact us at:

Mateo Varoso
Email: hello@mateovaroso.com