Terms of service

Last updated: July 27, 2026

Overview

Welcome to Mateo Varoso.

The terms “Mateo Varoso,” “we,” “us,” and “our” refer to the operator of this online store. Mateo Varoso operates this website and store, including its content, features, tools, products, and related services (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with any policies referenced in them, govern your access to and use of the Services. They describe your rights and responsibilities when browsing the website, creating an account, placing an order, purchasing a product, or otherwise interacting with Mateo Varoso.

Please read these Terms carefully. They contain important information about orders, payments, cancellations, returns, warranties, limitations of liability, and dispute resolution.

By accessing or using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, you should not access or use the Services.

1. Eligibility and Accounts

You must be at least the age of majority in your state or place of residence to place an order through the Services.

When you create an account, place an order, or otherwise use the Services, you agree to provide information that is accurate, current, and complete.

You are responsible for:

  • Maintaining the confidentiality and security of your account credentials;

  • Restricting access to your account and devices;

  • Reviewing the accuracy of information submitted through your account;

  • Notifying us promptly if you suspect unauthorized account access.

You may not transfer, sell, assign, or license your account to another person.

We reserve the right to suspend or terminate an account where we reasonably believe that it is being used fraudulently, unlawfully, abusively, or in violation of these Terms.

2. Products and Product Information

We make reasonable efforts to describe and display our products accurately. However, product colors, textures, finishes, proportions, and other visual details may appear differently depending on your screen, device, lighting, and display settings.

Minor differences in color, finish, pattern, dimensions, packaging, or appearance may occur where they do not materially affect the product’s intended function.

Product images may include decorative items, staging elements, or accessories that are not included unless expressly stated in the product description.

Before purchasing, you are responsible for reviewing:

  • The complete product description;

  • Dimensions and capacity;

  • Materials and care instructions;

  • Compatibility requirements;

  • Included components;

  • Safety information;

  • Shipping estimates;

  • Any product-specific restrictions.

We may update product descriptions, prices, specifications, availability, or images when reasonably necessary. We may also discontinue products or limit the quantities available to a customer, household, address, geographic area, or jurisdiction.

Any material change affecting an order already placed will be handled in accordance with applicable law.

3. Product Use and Safety

Products must be used only for their intended household purpose and in accordance with any instructions, warnings, care information, or safety guidance provided with the product or on the Services.

Some kitchen and household products may involve heat, sharp edges, breakable materials, electrical components, food contact, weight limitations, or other hazards when used improperly.

You are responsible for:

  • Reading and following all product instructions and warnings;

  • Checking that a product is suitable for your intended use;

  • Keeping products away from children where appropriate;

  • Inspecting products before use;

  • Discontinuing use if a product appears damaged or unsafe;

  • Using reasonable care during assembly, installation, cleaning, and storage.

Nothing in these Terms excludes or limits rights relating to defective or unsafe products that cannot lawfully be excluded.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase the products in your cart.

An automatically generated order confirmation only confirms that we received your order. It does not necessarily mean that the order has been accepted or shipped.

We may decline, limit, or cancel an order where reasonably necessary, including if:

  • A product is unavailable;

  • Product or pricing information contains a material error;

  • Payment cannot be authorized or verified;

  • We reasonably suspect fraud, unauthorized activity, resale, or abuse;

  • The shipping address is incomplete, invalid, unsupported, or outside our delivery area;

  • Fulfilling the order would violate applicable law;

  • A technical or inventory error prevents fulfillment.

If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled portion to the original payment method.

We may contact you using the email address, telephone number, billing address, or shipping information submitted with the order.

Products purchased through the Services are intended for personal or household use. You may not purchase products for unauthorized commercial resale or export.

5. Order Cancellations and Changes

You may submit an order cancellation request within 1 hour after placing your order.

Cancellation requests may be submitted through your customer account, where available, or by emailing hello@mateovaroso.com.

We will make reasonable efforts to accommodate timely requests. However, cancellation or modification is not guaranteed once an order has entered processing or has been submitted to a supplier, warehouse, or fulfillment partner.

If your order can no longer be cancelled, you may request a return after delivery in accordance with our Return & Refund Policy.

Submitting a cancellation request does not mean the order has been cancelled. The cancellation is effective only after we confirm it.

6. Prices, Taxes, and Billing

Product prices are displayed in the currency shown at checkout. Unless expressly stated otherwise, prices may not include shipping charges, taxes, duties, customs fees, or other charges that apply to the transaction.

The final amount payable will be displayed during checkout before you submit the order.

Prices, discounts, and promotions may change without notice. The price charged will generally be the price shown when the order is placed, except in the case of an obvious pricing or technical error.

Promotions may be governed by additional terms. Unless expressly stated otherwise:

  • Promotions cannot be combined;

  • Discounts have no cash value;

  • Discounts cannot be applied retroactively;

  • Promotional offers may be limited by product, order value, customer, region, or time;

  • We may cancel or restrict a promotion where fraud, abuse, or a technical error is identified.

You agree to provide accurate and complete billing, payment, and account information. You represent that you are authorized to use the payment method submitted with the order.

Payments are processed by Shopify or other third-party payment providers. Their separate terms and privacy practices may apply.

7. Shipping and Delivery

We currently intend to serve customers within the shipping destinations enabled at checkout.

Order processing and delivery times are estimates and are not guaranteed unless we expressly state otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays;

  • Weather or natural events;

  • Customs or security inspections;

  • Address errors;

  • High order volumes;

  • Supplier or warehouse disruptions;

  • Public holidays;

  • Transportation interruptions;

  • Other events beyond our reasonable control.

Orders containing multiple products may be fulfilled from different warehouses or suppliers. As a result, items from the same order may arrive in separate packages and at different times. You will not be charged additional shipping solely because we divide an order into multiple shipments unless this was clearly disclosed before purchase.

You are responsible for providing a complete and accurate shipping address. If a package is delayed, returned, or cannot be delivered because of an incorrect or incomplete address supplied by you, refusal of delivery, or failure to collect the package, actual reshipping or return costs may be charged or deducted from a refund where permitted by law.

A package being marked as delivered by a carrier does not automatically prevent you from contacting us regarding a genuine delivery issue. If tracking shows delivery but you cannot locate the package, contact us promptly at hello@mateovaroso.com.

Additional shipping information is provided in our Shipping Policy.

Nothing in this section limits any responsibility for delivery or risk of loss that cannot lawfully be excluded or transferred to the customer.

8. Returns, Refunds, and Exchanges

Eligible products may be returned within 30 days after delivery, subject to the conditions in our Return & Refund Policy.

You must contact us and receive return authorization and the correct return address before sending any product back.

Do not return an order to the address printed on the original package unless we specifically instruct you to do so. That address may belong to a carrier, supplier, or fulfillment facility that is not authorized to accept customer returns.

For eligible change-of-mind returns, the customer is responsible for arranging and paying for return shipping.

If a product arrives damaged, defective, incomplete, or incorrect, contact us within 7 days after delivery and provide the order number and requested photographs or video.

Regularly discounted products remain eligible for return unless they were clearly marked as “Final Sale” before purchase.

We do not currently offer direct exchanges. You may return an eligible product and place a separate order for the replacement product.

Our complete return conditions, exclusions, and refund procedures are provided in our Return & Refund Policy.

9. Intellectual Property

The Services and their content—including the Mateo Varoso name, logos, branding, website design, text, graphics, photographs, videos, icons, product presentations, and other materials—are owned by or licensed to Mateo Varoso and are protected by applicable intellectual-property laws.

You may access and use the Services only for lawful, personal, and non-commercial purposes.

Without prior written permission, you may not:

  • Copy, reproduce, modify, republish, or distribute material from the Services;

  • Use our content for commercial purposes;

  • Remove copyright, trademark, or proprietary notices;

  • Create derivative works based on protected content;

  • Use Mateo Varoso branding in a way that suggests sponsorship, endorsement, or affiliation;

  • Scrape or systematically extract content, product data, prices, images, or customer information;

  • Frame, mirror, or reproduce a substantial part of the Services on another website or platform.

Shopify’s name, logos, product names, and related marks belong to Shopify. Other names, brands, and marks displayed through the Services belong to their respective owners.

No rights or licenses are granted except those expressly stated in these Terms.

10. Reviews, Feedback, and User Content

If you submit a review, photograph, video, suggestion, comment, or other content (“User Content”), you retain ownership of your original content.

You grant Mateo Varoso a non-exclusive, worldwide, royalty-free, transferable and sublicensable license to use, reproduce, adapt, publish, translate, distribute, and display that User Content for operating, improving, and promoting the Services, subject to applicable law.

You represent that:

  • You own the User Content or have permission to submit it;

  • The content is accurate to the best of your knowledge;

  • Any incentive or compensation connected with the content has been disclosed;

  • The content does not violate another person’s rights;

  • The content is not unlawful, fraudulent, abusive, defamatory, obscene, or misleading;

  • The content does not contain malware or malicious code.

We may moderate, refuse, or remove User Content where reasonably necessary, but we are not obligated to monitor every submission.

We do not promise compensation, confidentiality, publication, or a response in connection with submitted feedback.

11. Third-Party Tools and Links

The Services may include tools, content, integrations, payment services, social-media features, or links operated by third parties.

Third-party services may be subject to their own terms and privacy policies. We do not control and are not responsible for third-party services that we do not own or operate.

You should review the applicable third-party terms before using their services or completing a transaction through them.

The inclusion of a link or integration does not necessarily mean that Mateo Varoso endorses the third party.

12. Relationship With Shopify

Mateo Varoso is powered by Shopify, which enables us to provide the Services.

However, purchases made through our store are transactions directly between you and Mateo Varoso. Shopify is not the seller of the products offered by Mateo Varoso and is not responsible for fulfilling Mateo Varoso orders.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims, losses, or damages arising solely from products purchased directly from Mateo Varoso.

Nothing in this section excludes rights or responsibilities that cannot be excluded under applicable law.

13. Privacy

Our collection, use, and disclosure of personal information are described in our Privacy Policy.

Because the Services are hosted by Shopify, Shopify also processes certain personal information relating to your access to and use of the Services. You can learn more through the Shopify Consumer Privacy Policy.

By using the Services, you acknowledge that personal information may be processed by Shopify and other service providers as described in the applicable privacy policies.

14. Errors and Availability

The Services may occasionally contain typographical errors, inaccurate information, omissions, or outdated information relating to:

  • Product descriptions;

  • Prices;

  • Promotions;

  • Availability;

  • Shipping costs;

  • Delivery estimates;

  • Product images or specifications.

We may correct errors and update information when reasonably necessary.

If a material error affects an order you have already placed, we may contact you to confirm whether you want to proceed under the corrected terms or cancel the affected order and issue an appropriate refund.

We do not guarantee that every product displayed will remain available.

15. Prohibited Uses

You may use the Services only for lawful purposes.

You may not use the Services to:

  • Violate applicable laws or regulations;

  • Infringe intellectual-property, privacy, publicity, or other legal rights;

  • Submit false, fraudulent, or misleading information;

  • Impersonate another person or entity;

  • Harass, threaten, abuse, or harm another person;

  • Transmit malware, viruses, or other harmful code;

  • Attempt unauthorized access to accounts, systems, or data;

  • Interfere with the security or operation of the Services;

  • Collect personal information about other users without authorization;

  • Send spam, phishing messages, or unsolicited promotions;

  • Abuse promotions, refunds, chargebacks, accounts, or payment systems;

  • Use automated systems to access or extract data from the Services in a manner that places an unreasonable burden on the Services, violates applicable law, or circumvents technical restrictions;

  • Purchase products for fraudulent, unlawful, or unauthorized resale purposes.

We may restrict or terminate access where we reasonably determine that these Terms have been violated.

16. Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate access to some or all of the Services where reasonably necessary, including for a violation of these Terms, suspected fraud, security risk, unlawful conduct, or abuse.

Termination does not affect rights or obligations that arose before termination, including outstanding payment obligations, returns, refunds, intellectual-property rights, and provisions that by their nature should continue to apply.

17. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or available.

Product warranties, if any, will be those expressly stated in the applicable product description or required by law.

To the fullest extent permitted by applicable law, we disclaim warranties that may otherwise be implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, the exclusions apply only to the extent legally permitted.

Nothing in these Terms limits any mandatory warranty, product-safety, or consumer-protection rights that apply to you.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Mateo Varoso and its service providers, contractors, licensors, and representatives will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from your use of the Services.

This may include loss of profits, revenue, data, savings, opportunity, or replacement costs.

Where liability cannot lawfully be excluded, our liability will be limited only to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation;

  • Willful misconduct or gross negligence where liability cannot be limited;

  • Death or personal injury caused by negligence where exclusion is prohibited;

  • Defective or unsafe products where liability cannot be excluded;

  • Any other liability that applicable law does not allow us to exclude or limit.

Your mandatory consumer rights remain unaffected.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Mateo Varoso and its representatives, contractors, licensors, and service providers harmless from third-party claims, liabilities, losses, and reasonable costs arising directly from:

  • Your material breach of these Terms;

  • Your unlawful misuse of the Services;

  • Your infringement of another person’s rights;

  • User Content submitted by you in violation of these Terms.

This obligation does not apply to the extent that a claim results from Mateo Varoso’s own unlawful conduct, negligence, or breach of these Terms.

20. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Lithuania, without regard to conflict-of-law principles.

Any dispute that cannot be resolved informally will be subject to the competent courts determined under applicable law.

Before beginning formal proceedings, you are encouraged to contact us at hello@mateovaroso.com so that we can attempt to resolve the issue.

If you are a consumer, this section does not deprive you of mandatory rights or protections available under the laws of your state, country, or place of residence where those protections legally apply.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary.

The remaining provisions will continue in effect.

22. No Waiver

If we do not immediately exercise or enforce a right under these Terms, that does not waive the right or prevent us from exercising it later.

23. Entire Agreement

These Terms and the policies referenced in them constitute the agreement between you and Mateo Varoso regarding your use of the Services.

They replace prior communications or agreements concerning the same subject matter, except where we expressly agree otherwise in writing.

24. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may transfer these Terms in connection with a legitimate business reorganization, merger, acquisition, financing, transfer of the store, or sale of assets, subject to applicable law.

25. Changes to These Terms

We may update these Terms to reflect changes to the Services, our business practices, or applicable legal requirements.

The current version will be published on this page with an updated “Last updated” date.

Where required by law, we will provide additional notice of material changes. Changes will not apply retroactively where prohibited by law.

Your continued use of the Services after revised Terms take effect constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

26. Contact Information

Questions about these Terms may be sent to:

Mateo Varoso
Email: hello@mateovaroso.com

Mateo Varoso is currently used as the store’s operating name while the store is being prepared. The operator’s complete legal identity, business address, registration details, and other legally required information will be added before the store begins accepting customer orders.